We're committed to protecting the privacy and security of our customers and site visitors, including you.
In order to keep you up to speed with what we're doing with your data, this notice explains:
Please contact us here if you have any questions about anything.2. Our principles
Everything we do relating to your information is covered by the following principles:
In any interaction you may have with us, we collect information in two ways:
1. when you directly give it to us by contacting us or placing an order through our website; and
2. when our systems collect information or data as you use our website, such as through cookies.
What are cookies?
A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser. They are anonymous, so they don’t store any personal information of any kind.
Measuring web traffic
We use Google Analytics to help us find out:
These insights help us understand how to improve our website.
If you’d like to know more about Google Analytics click here
How can you manage cookies and where can you find further information?
You can also stop us collecting data through Google Analytics Advertising Features – visit www.google.com/setting/ads and adjust your personal settings as per their instructions.
When you make a purchase via our website, we collect your personal information in order for us to perform our contract and send you your purchases, such as:
We also keep a record of your purchases which contains the above information.
If you get in touch with us, we will keep a record of your email address and message for as long as we need to to ensure we have resolved whatever reason you have messaged us. We may also collect, record and retain certain data regarding your activities on our social media. For example, we may record any social media posts which you tag us in or post on our social media pages.
We collect your information for a number of different purposes including:
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In order to protect your information, we only share it where absolutely necessary. We do not collect any personal information we do not need and work with industry recognised third party payment providers, Stripe, Worldpay and PayPal, to ensure that your bank details are safe. Where possible on our website, we use secure connections to ensure your safety and security and benefit from the security of our webpage hosting platform.
If you'd like to get in touch with any questions or comments, please contact us using this form.